Client Feedback Form (Funeral & Memorial Service)Client Feedback Survey (Funeral & Memorial Services) Thank you for allowing us to walk alongside you. Your feedback is invaluable to help us serve families with care and excellence. This survey should take about 5–10 minutes.Your name Your Feedback Please rate the following aspects of our service: 1. Overall Service Experience Very Satisfactory Satisfactory Somewhat Satisfactory Somewhat Dissatisfactory Dissatisfactory Very Dissatisfactory2. Sensitivity and Empathy of Our Team Very Satisfactory Satisfactory Somewhat Satisfactory Somewhat Dissatisfactory Dissatisfactory Very Dissatisfactory3. Professionalism and Reliability Very Satisfactory Satisfactory Somewhat Satisfactory Somewhat Dissatisfactory Dissatisfactory Very Dissatisfactory4. Communication and Responsiveness Very Satisfactory Satisfactory Somewhat Satisfactory Somewhat Dissatisfactory Dissatisfactory Very Dissatisfactory5. Attention to Detail in Preparation and Execution Very Satisfactory Satisfactory Somewhat Satisfactory Somewhat Dissatisfactory Dissatisfactory Very Dissatisfactory6. Effectiveness in Addressing Issues and Providing Solutions Very Satisfactory Satisfactory Somewhat Satisfactory Somewhat Dissatisfactory Dissatisfactory Very Dissatisfactory7. How well did we support you in reducing stress during the process? Very Satisfactory Satisfactory Somewhat Satisfactory Somewhat Dissatisfactory Dissatisfactory Very Dissatisfactory8. To what extent did our services meet your expectations? Far Exceeded Expectations Exceeded Expectations Met Expectations Fell Slightly Short Fell Short Fell Far Short9. What aspects of our service were most meaningful or helpful to you?10. Were there any areas where you feel we could improve?11. Any other comments you would like to share with us? Testimonial Invitation Your reflections are deeply valuable to us. If you feel comfortable, we invite you to share a short testimonial about your experience with our services. These words, with your consent, may be shared on our website or social media to let other families know what kind of care and support they can expect. We hope this can also serve as a way to honour your journey and encourage others who may be going through similar times. Your testimonialWhat name would you prefer us to use with your testimonial? You may provide your real name or a pseudonym. Would you be open to recording a short video message about your experience? Yes (we will contact you later)Please leave your contact and we will contact you later. I confirm that I am 18 years old or above. I am willing to receive the event promotion information and direct marketing from Alongside via the submitted personal information. I have read and agreed to the terms and conditions in the Personal Information Collection Statement.Thank you for taking the time to share your feedback. Please review your contact information before submitting the form. Your reflections are invaluable, and our team will follow up with you if needed.Submit Questions? We are eager to hear from you and provide any assistance you may need. We look forward to connecting with you soon! Contact Us
